Who should you contact?
The right desk depends on the railway, airport, taxi platform, hotel or local police office.
Notice about recent delays in replies
An issue with our email notification service meant that some lost-property enquiries submitted over approximately the past two weeks did not promptly alert our team, delaying our replies. We sincerely apologise to everyone affected.
Your submitted information has been retained. Email notifications have now been restored, and we have contacted affected customers individually. Thank you for your understanding and patience.
LOCAL HELP · ACROSS CHINA
Lost something in China? We’ll help bring it back.
We contact stations, airports, hotels and local services in Chinese—then arrange secure pickup and delivery, even after you leave China.
✓ Local Chinese support✓ Updates in your language✓ Pickup & worldwide delivery
!
Still nearby?
Tell staff immediately. Show a photo and keep your ticket or ride record—it can make the search much faster.
和谐号
BEIJING
北京SHANGHAI
上海
北京SHANGHAI
上海
✓ Local case support
专业本地协助
专业本地协助
01
ITEM STILL MISSING
Choose where the item was lost
Each route asks for the details needed by that type of operator.
02
ITEM ALREADY LOCATED
Found, but need help getting it back?
If a station, airport, hotel or another organization is holding your item, send us the holding location, reference number and pickup deadline. We can coordinate collection and delivery.
Choose your next step
A real case · Completed
From Beijing Daxing Airport to a home in Tokyo
An iPhone already found by the airport, returned intact after local coordination, receipt and shipping arrangements. See the steps and real customer messages.
WHY LOCAL HELP MATTERS
Finding it is only half the journey.
China has effective lost-property systems, but language, distance and fragmented operators can make recovery difficult for visitors.
Calls and forms are in Chinese
Many inquiries require a local phone number, Chinese forms or real-time calls.
Already in another city?
Items are often held locally and collection deadlines may be short.
2012—
A NOTE FROM THE FOUNDER
A traveler helping travelers feel less alone
ZHOU CHENGFounder
Formerly a finance manager in the home-appliance trade, Zhou Cheng has been building businesses in China and Japan since 2012. A keen traveler himself, he understands how stressful an unexpected problem can feel—especially when a treasured item goes missing far from home. Those experiences have also taught him how to navigate the many steps involved in finding and recovering lost property.
“I hope every international friend who loves China and travels here has a real chance to find the item that matters to them.”
HOW IT WORKS
From “lost” to back in your hands
Tell us what happened
Share the route, time, photos and a detailed description.
We contact the right place
Our local team follows up in Chinese and keeps you updated.
We confirm and collect
Once located, we verify the item and arrange secure pickup.
We return it to you
Receive it at your hotel, next destination or overseas address.
REFERENCE PRICING
Clear fees, approved before we proceed
Our standard service is divided into two stages. No payment is taken when you submit this form.
Search stage · non-refundable service fee
USD 30 covers the initial search work, including phone inquiries within China and communication with multiple relevant parties. We use reasonable efforts but cannot guarantee recovery. Once the search begins, this fee is non-refundable because the work and related costs have already been incurred, even if the item is not found.
Recovery stage · charged only if found
If the item is not found, you do not pay the USD 200 recovery fee. After the item is found, USD 200 is the standard all-inclusive price covering communication and coordination, local transportation and travel, collection and handling, and delivery to the customer, including standard international shipping.
USD200Pay USD 200 recovery fee
If a restricted item, exceptional shipping, a remote location or another unusual case would exceed the standard scope, we will discuss it with you by email and provide a separate quote before proceeding.
GOOD TO KNOW
Questions travelers ask
Can you help after I leave China?＋
Yes. We can continue contacting local facilities and arrange delivery to an address abroad.
What information improves the search?＋
Travel date and time, route or booking record, seat or vehicle details, photos, brand, color and unique contents.
Can every item be shipped internationally?＋
No. Batteries, IDs, cash, medication and restricted goods may need special handling or cannot be shipped. We will explain the options.