FAQ

Yes. We can continue contacting local facilities and arrange delivery to an address abroad.

Travel date and time, route or booking record, seat or vehicle details, photos, brand, color and unique contents.

No. Batteries, IDs, cash, medication and restricted goods may need special handling or cannot be shipped. We will explain the options.

Submitting the form is free. After we confirm your case by email or WhatsApp, use the official Stripe buttons below.

USD 30 covers the initial search work, including phone inquiries within China and communication with multiple relevant parties. We use reasonable efforts but cannot guarantee recovery. Once the search begins, this fee is non-refundable because the work and related costs have already been incurred, even if the item is not found.

The holding office decides the identity and authorization requirements. Confirm its current document list and accepted format before arranging collection. A reference number alone is not proof of ownership.