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How to search for items left on China Southern
China Southern offers an official left-item search using the travel document or ticket and flight details requested on the form. Its stated scope is flights arriving at Guangzhou Baiyun only. For other arrivals, ask 95539 which local office is responsible before assuming the online search covers your flight.
Official contact details · China Southern Airlines
- Official website
- Open website ↗
- Lost-property phone
- 95539Official customer service (not a dedicated lost-property line)
- Service hours
- Customer hotline: 24 hours. Check the official page for collection-counter hours.
- Last verified
You can use official enquiry channels directly without hiring us. Call charges, storage, collection or delivery fees may still apply; confirm with the provider. Numbers are shown in their China-domestic format. Short codes and 400 numbers may not connect from abroad; use the official website instead. Hours are China local time. Numbers have not been test-called.
Start with the right official channel
China Southern offers an official left-item search using the travel document or ticket and flight details requested on the form. Its stated scope is flights arriving at Guangzhou Baiyun only. For other arrivals, ask 95539 which local office is responsible before assuming the online search covers your flight.
Enquiry and collection details
The published customer hotline operates around the clock; collection-counter hours must be checked separately. Search results show item categories, with details checked by baggage staff. The site specifies identity and authorization documents for collection: confirm the current list with the holding office. Missing checked baggage uses a separate enquiry process.
Information to prepare
Gather the flight number, date, departure and arrival airports, seat or precise last-seen location. Keep your boarding pass, a photo and a private identifying feature. Give a reachable alternative number or email, not passwords, verification codes or publicly visible full identity-document numbers.
If you have left China
Ask the holding office to confirm physical receipt, the reference, collection point and deadline before arranging a trip. Check whether a named friend or representative may collect. International delivery depends on the item and destination, particularly for batteries: found does not automatically mean shippable.
A message you can send in Chinese
Replace the brackets with your details. Share only what is necessary through a verified channel. This is an enquiry, not a letter of authorization.
您好，我于[日期]在[航班/航站楼及准确地点]遗失[物品与非公开特征]。请确认由哪个部门查找或保管、受理编号、领取期限及代领要求。请通过[可联系的邮箱或备用电话]回复。Official references
Independent practical guidance, not an official service. Operator-specific examples do not apply everywhere; confirm current requirements with the actual holding office or carrier.
Need help with your next step?
If your item has been confirmed found but leaving China, language barriers, collection or international shipping prevent you from handling it yourself, CHINALOSTFOUND can offer further assistance.
You may submit information free of charge. Paid service begins only after you agree to the scope and complete payment.
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