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Lost something on a metro in China?
A metro report needs more than a city name. Different lines can have different operators, and a train may have continued well beyond the station where you got off.
Start with station staff
If you are still nearby, speak to the station service desk. For an item on the track, tell staff and stay behind the barriers; never retrieve it yourself. Ask which company operates the line. China Railway's 12306 railway service is not a substitute for the metro operator.
Reconstruct the train
Record the date and China local time, line, direction, boarding and exit stations, transfers, and where you stood or sat. A transit-payment record can narrow the time. Mark uncertain times as estimates instead of inventing a precise train or carriage.
Make the report matchable
Describe color, size, brand, case and one private identifying feature. Keep a report reference and a reachable alternative number. The Beijing Subway directory below is an example for that operator, not a nationwide lost-property database; follow your actual city's operator.
Check where it is held
Ask whether a matching item is still at a station or has moved to a central office. Confirm collection hours, proof and deadline before travelling. If already abroad, ask whether a representative is accepted; a station name alone does not authorize collection.
A message you can send in Chinese
Replace the brackets with your details. Share only what is necessary through a verified channel. This is an enquiry, not a letter of authorization.
您好，我于[日期和中国当地时间]乘坐[城市、线路、方向]，从[上车站]到[下车站]，疑似在[位置]遗失[物品及特征]。请问应向哪个运营单位登记，若找到由哪里保管？Official references
Independent practical guidance, not an official service. Operator-specific examples do not apply everywhere; confirm current requirements with the actual holding office or carrier.
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