Reviewed ·
Shanghai Pudong Airport lost-property guide
Confirm Shanghai Pudong (PVG), your terminal, the area and time. Start with the airport’s official lost-property page. Shanghai’s official visitor information also identifies the “Shanghai Airport” WeChat mini program for reporting and tracking lost items. Contact the carrier separately for aircraft belongings.
Official contact details · Shanghai Pudong International Airport
- Official website
- Open website ↗
- Lost-property phone
- A dedicated lost-property number could not be confirmed. Please check the official page.
021-96990Official customer service (not a dedicated lost-property line) - Service hours
- Please check the official page for the latest information.
- Last verified
You can use official enquiry channels directly without hiring us. Call charges, storage, collection or delivery fees may still apply; confirm with the provider. Numbers are shown in their China-domestic format. Short codes and 400 numbers may not connect from abroad; use the official website instead. Hours are China local time. Numbers have not been test-called.
Start with the right official channel
Confirm Shanghai Pudong (PVG), your terminal, the area and time. Start with the airport’s official lost-property page. Shanghai’s official visitor information also identifies the “Shanghai Airport” WeChat mini program for reporting and tracking lost items. Contact the carrier separately for aircraft belongings.
Enquiry and collection details
We could not confirm current terminal-specific lost-property numbers or counter hours on the official page, so do not reproduce old numbers. The published airport customer service line is 021-96990; ask for the responsible counter, address and hours. An online match still needs ownership and collection checks with the holding office.
Information to prepare
Gather the flight number, date, departure and arrival airports, seat or precise last-seen location. Keep your boarding pass, a photo and a private identifying feature. Give a reachable alternative number or email, not passwords, verification codes or publicly visible full identity-document numbers.
If you have left China
Ask the holding office to confirm physical receipt, the reference, collection point and deadline before arranging a trip. Check whether a named friend or representative may collect. International delivery depends on the item and destination, particularly for batteries: found does not automatically mean shippable.
A message you can send in Chinese
Replace the brackets with your details. Share only what is necessary through a verified channel. This is an enquiry, not a letter of authorization.
您好，我于[日期]在[航班/航站楼及准确地点]遗失[物品与非公开特征]。请确认由哪个部门查找或保管、受理编号、领取期限及代领要求。请通过[可联系的邮箱或备用电话]回复。Official references
Independent practical guidance, not an official service. Operator-specific examples do not apply everywhere; confirm current requirements with the actual holding office or carrier.
Need help with your next step?
If your item has been confirmed found but leaving China, language barriers, collection or international shipping prevent you from handling it yourself, CHINALOSTFOUND can offer further assistance.
You may submit information free of charge. Paid service begins only after you agree to the scope and complete payment.
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