LOCAL HELP · ACROSS CHINA

Lost something in China? We’ll help bring it back.

We contact stations, airports, hotels and local services in Chinese—then arrange secure pickup and delivery, even after you leave China.

✓ Local Chinese support✓ Updates in your language✓ Pickup & worldwide delivery

Still nearby?

Tell staff immediately. Show a photo and keep your ticket or ride record—it can make the search much faster.

和谐号

BEIJING
北京SHANGHAI
上海

✓ Local case support
专业本地协助

LOST ITEM SUPPORT

Where did you lose it?

WHY LOCAL HELP MATTERS

Finding it is only half the journey.

China has effective lost-property systems, but language, distance and fragmented operators can make recovery difficult for visitors.

Who should you contact?

The right desk depends on the railway, airport, taxi platform, hotel or local police office.

Calls and forms are in Chinese

Many inquiries require a local phone number, Chinese forms or real-time calls.

Already in another city?

Items are often held locally and collection deadlines may be short.

HOW IT WORKS

From “lost” to back in your hands

Tell us what happened

Share the route, time, photos and a detailed description.

We contact the right place

Our local team follows up in Chinese and keeps you updated.

We confirm and collect

Once located, we verify the item and arrange secure pickup.

We return it to you

Receive it at your hotel, next destination or overseas address.

REFERENCE PRICING

Clear fees, approved before we proceed

Our standard service is divided into two stages. No payment is taken when you submit this form.

Search stage

USD 30 before we begin contacting facilities and tracing the item.

USD30

Recovery stage

USD 200 after the item is found, including local collection, handling and standard international shipping.

USD200

Restricted items, exceptional shipping, remote locations or other unusual cases are quoted separately in our reply email before work begins.

GOOD TO KNOW

Questions travelers ask

Can you help after I leave China?＋

Yes. We can continue contacting local facilities and arrange delivery to an address abroad.

What information improves the search?＋

Travel date and time, route or booking record, seat or vehicle details, photos, brand, color and unique contents.

Can every item be shipped internationally?＋

No. Batteries, IDs, cash, medication and restricted goods may need special handling or cannot be shipped. We will explain the options.

START YOUR RECOVERY

The sooner we start, the better the trail.

Send what you remember. Our local team will review your case and tell you the clearest next step.